Warranty Coverage
| Component | Standard Warranty | Extended (Optional) |
|---|
| Structural (uprights, arms, bracing) | 3 years | 5 years |
| Mechanical (chain, gears, rollers) | 2 years | 3 years |
| Electrical (motors, VFDs, controls) | 1 year | 2 years |
| Surface finish (powder coating) | 2 years | 3 years |
What Is Covered
- Manufacturing defects in materials and workmanship
- Structural failure under rated load conditions
- Premature wear of mechanical components under normal use
- Coating failure (peeling, blistering) not caused by external damage
- Replacement parts shipped free of charge during warranty period
Spare Parts
All Tcrack components are available as individual spare parts: chains, rollers, crank handles, safety pins, gear reducers, motors, and structural members. We maintain inventory for immediate dispatch. Most parts ship within 3-5 business days worldwide. Emergency parts available with expedited shipping.
Technical Support
Lifetime technical support included with every rack system. Our engineers are available via email, phone, and video call for: installation guidance, maintenance questions, troubleshooting, capacity calculations for new materials, and system expansion planning. Response time: within 24 hours for standard inquiries, 4 hours for urgent issues.
On-Site Service
For installations requiring hands-on support, we offer on-site service including: installation supervision, annual structural inspections, preventive maintenance programs, and emergency repair. Available worldwide — contact us for scheduling and pricing.
